Shipping Policy

At Noor e Shifa, we are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.

Order Processing

All orders are processed within 1–2 business days after your order is successfully placed. Orders are not processed or delivered on public holidays.

Once your order has been dispatched, you will receive a confirmation message with your order and/or tracking details where available.

Delivery Time

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days
• Remote Areas: Delivery may take additional time depending on courier service availability.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, high order volumes, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly mentioned on our website or during checkout.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan. Availability may depend on your location and the courier service covering your area.

Order Tracking

If tracking is available for your order, we will provide the tracking information once your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery charges may apply for re-delivery.

Delayed or Failed Delivery

If your order is delayed or you experience a delivery issue, please contact our customer support team with your order number. We will work with the courier to resolve the issue as quickly as possible.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible and provide photographs or videos of the package and the products received.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Thank you for shopping with Noor e Shifa.