Return & Refund Policy

At Noor e Shifa, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so we can review the issue and assist you.

1. Eligibility for Returns

We accept return requests for eligible products in the following situations:

• You received the wrong product.
• Your order arrived damaged.
• Your product is defective or has a manufacturing issue.
• Your order is incomplete or an item is missing.

Return requests must be submitted within 7 days of receiving your order.

2. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we generally do not accept returns of products that have been opened, used, consumed, or tampered with unless the product was received damaged, defective, or incorrect.

Products that have been altered, damaged after delivery, or returned without their original packaging may also be ineligible for a return.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 7 days of delivery.

Please provide your order number along with clear photographs or a video showing the product, packaging, shipping label, and any visible damage. This information helps us investigate the issue with our delivery partner and process your request.

4. Return Process

To request a return, please contact Noor e Shifa with:

• Your order number
• Your name and contact number
• Reason for the return
• Clear photographs or video of the product, when applicable

Our team will review your request and let you know whether the return has been approved and provide further return instructions where applicable.

5. Return Shipping

If the return is approved because you received a damaged, defective, or incorrect product, Noor e Shifa may arrange or reimburse reasonable return shipping costs, depending on the circumstances.

Returns requested for reasons other than a Noor e Shifa error may be subject to return shipping charges.

6. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the applicable refund amount will be processed using the available payment method or another mutually agreed method.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

7. Refund Processing Time

Approved refunds are generally processed within 5–7 business days after the return has been approved and the product has been received and inspected.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

8. Exchanges

Where available, we may offer an exchange for an eligible product that was damaged, defective, or incorrectly shipped.

Exchanges are subject to product availability.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched.

10. Refused or Undelivered Orders

If an order is refused by the customer or cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply.

11. No Refund for Change of Mind

We generally do not provide refunds simply because a customer has changed their mind after receiving an eligible product. If you have an issue with your order, please contact our customer support team and we will review your request according to this policy.

12. Contact Us

If you have any questions about returns or refunds, please contact Noor e Shifa using the contact information provided on our website.

Noor e Shifa
Website: www.nooreshifa.co