Terms of Service

Welcome to Noor e Shifa. By accessing or using our website, www.nooreshifa.co, or purchasing our products, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you do not agree with these Terms of Service, please do not use our website or purchase our products.

2. Products and Services

Noor e Shifa offers herbal, natural, and wellness products through our online store. We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors, packaging, appearance, or other details may vary slightly from what is displayed on your device.

3. Health and Product Information

Our products are offered for general wellness and traditional use. Information provided on our website is for informational purposes only and should not be considered medical advice, diagnosis, or treatment.

Customers should read product information and usage instructions carefully. If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns about using a product, consult a qualified healthcare professional before use.

Do not use our products as a substitute for professional medical advice or prescribed treatment.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product information, or other website errors. If an order has been placed with an incorrect price due to an obvious error, we may contact you before processing the order.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

Placing an order does not necessarily guarantee acceptance of the order. Noor e Shifa reserves the right to accept, cancel, or refuse an order when necessary, including in cases of incorrect information, product unavailability, suspected fraudulent activity, or other legitimate circumstances.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan. Customers are responsible for providing a valid phone number and being available to receive the order.

Repeated refusal or failure to receive COD orders may result in restrictions on future COD purchases.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes stated in our Shipping Policy. Delivery times may vary depending on the destination, courier service, weather, public holidays, order volume, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy. Please review that policy before placing an order.

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific considerations.

9. Intellectual Property

All content available on our website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Noor e Shifa unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or use our content for commercial purposes without our prior written permission.

10. Prohibited Uses

You agree not to use our website for any unlawful or unauthorized purpose. You must not:

• Use the website for fraudulent or illegal activities
• Attempt to gain unauthorized access to our website or systems
• Interfere with the security or operation of our website
• Submit false or misleading information
• Copy or misuse our website content or intellectual property
• Use our website to harm, harass, or deceive others

11. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, analytics providers, advertising platforms, and other service providers.

Your use of third-party services may also be subject to the terms and policies of those third parties.

12. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free. We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Noor e Shifa shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective when the updated terms are published on our website.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms of Service.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

16. Contact Us

If you have any questions about these Terms of Service, please contact Noor e Shifa using the contact information provided on our website.

Noor e Shifa
Website: www.nooreshifa.co