Privacy Policy

At Noor e Shifa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

• Full name
• Delivery and billing address
• Phone number
• Email address
• Order and purchase details
• Information you provide when contacting customer support

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and general website usage information.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and delivering your orders
• Confirming your orders and communicating with you
• Providing customer support
• Processing payments where applicable
• Improving our website, products, and services
• Preventing fraud and unauthorized transactions
• Sending promotional communications when you have chosen to receive them

3. Payment Information

Payment information may be processed through secure payment providers. Noor e Shifa does not intentionally store complete credit or debit card information on its own systems.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and provide relevant content or advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including delivery and courier companies, payment processors, website service providers, and other service providers who help us fulfill your order or provide our services.

We may also disclose information when required by applicable law or when necessary to protect our legal rights, customers, website, or business.

6. Order and Delivery Information

When you place an order, we may provide the necessary customer information to our courier or delivery partner so that your order can be delivered to you.

7. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about new products, offers, promotions, and other updates.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and maintain appropriate business records.

10. Third-Party Services

Our website may use third-party services and applications that help us operate our store, process payments, deliver orders, analyze website traffic, or provide marketing services. These third parties may process information according to their own privacy policies.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the contact details available on our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with the revised date where appropriate.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact Noor e Shifa through the contact information provided on our website.

Noor e Shifa
Website: www.nooreshifa.co